Refund Policy

Last Updated: January 25, 2026 Entity Name: Crown Media Network LLC Jurisdiction: State of Georgia

1. OVERVIEW
Crown Media Network LLC ("we," "us," or "our") is committed to customer satisfaction. However, because our products range from immediate-access digital content to custom-printed merchandise, our refund policies vary by product type.

In accordance with Georgia state law, this policy is conspicuously posted to inform you of your rights and obligations prior to purchase.

2. DIGITAL PRODUCTS (Subscriptions, Rentals & Pay-Per-View)
Due to the immediate nature of digital media, all sales of digital content are final.

Streaming Subscriptions: If you cancel a monthly subscription, you will retain access until the end of your current billing cycle. No prorated refunds will be issued for unused days in the month.

Rentals/PPV: Once you have clicked "Play" or "Start Watching" on a rented title (e.g., Red Hook), the service is considered "consumed," and no refund will be granted.

Technical Issues: If a technical error prevents you from accessing content you paid for, you must contact us within 48 hours. If we cannot resolve the technical issue, a full refund or credit will be issued at our discretion.

3. PHYSICAL MERCHANDISE (Print-on-Demand)
Our merchandise is created specifically for you upon order (Print-on-Demand). Because we do not warehouse inventory, we cannot accept returns for "Buyer’s Remorse" or size exchanges.

Defective or Damaged Items: If your item arrives misprinted, damaged, or defective, we will offer a full replacement or refund. You must submit a claim with photos of the damage within 14 days of the delivery date.

Wrong Size Ordered: We do not offer refunds or exchanges if the wrong size was ordered by the customer. Please review our sizing charts carefully before purchasing.

Lost in Transit: For packages lost in transit, all claims must be submitted no later than 14 days after the estimated delivery date. We will cover the costs of reprinting and shipping a replacement order for confirmed lost packages.

4. HOW TO REQUEST A REFUND
To request a refund for a technical error or a defective physical item, please contact our support team:

Email: kng@crownmedianet.com

Subject Line: "Refund Request - Order #[Insert Order Number]"

Please include your order number, a description of the issue, and photos (if applicable) in your initial email.

5. GOVERNING LAW
This Policy shall be governed by and construed in accordance with the laws of the State of Georgia, without regard to its conflict of law principles.